Company Privacy Code
Home Trust Company is committed to keeping your personal information secure and confidential and we have developed this Privacy Code to outline the measures we take to ensure these goals. In this policy, "we ", "our " and "us " mean, collectively, the companies affiliated with Home Trust Company, including its parent company, Home Capital Group Inc. Also, "you " and "your " mean an individual who has made an application to us, or provided a guarantee, for any product or service provided by us.
If you have concerns or questions that you feel are not addressed by this code, please contact the Home Trust Company Privacy Officer at the address listed below in the "Contact" section.
What Is Personal Information?
Personal information is information that is specific to you. We use it not
only to identify you as our customer but also to understand your needs and how
we can serve you better. This information includes, but is not limited to,
your name, address, age, identification numbers (such as your SIN), income, assets,
liabilities, source of funds and references, as well as your financial and employment
records. Personal information may also include whether or not credit was extended and
to whom the information was disclosed.
Why Do We Collect Your Personal Information?
There are a number of reasons why we collect and use your personal information.
Most of these relate to the day-to-day operations of Home Trust Company and facilitate
the delivery of services and products we provide to you. When you apply for, or
provide a guarantee in respect of, any of our personal financial products or services and
while you are our customer, you agree that we may collect your information in order:
- To identify you and to understand your needs
- To determine the suitability of our products and services for you
- To determine your eligibility for our products and services
- To inform you about products and services that may meet your needs
- To provide ongoing service
- To comply with legal requirements and regulations
You also agree that we may use information about you, including the way in which you use
our products and services, to tell you about our products and services, including giving
information to Home Capital Group Inc. where permitted by law. We will make sure that you
are aware of these purposes when you apply for any of our products or services. Self-evident
purposes should be clear but if you have any questions, just ask us. If a new purpose for
using your personal information should develop, we will ask you for your consent before using it.
Additionally, we will not keep any of your personal information if it is no longer
required to fulfill these purposes or to comply with legal or regulatory requirements.
Applying For A Personal Credit Facility
When you apply for, accept or guarantee a loan or credit facility, as well as during
the course of the loan or credit facility, we may use, give to, obtain, verify, share and
exchange credit and other information about you with others including credit bureaus, mortgage
insurers, creditor insurers, registries and other persons with whom you may have financial
dealings, as well as any other person as may be permitted or required by law. You also authorize
any person whom we contact in this regard to provide such information to us.
During the term of the loan or credit facility, you may not withdraw your consent to our
ongoing collection, use or disclosure of your personal information in connection with the loan
or other credit arrangement you have with us or have guaranteed. We can continue to disclose
your personal information to credit bureaus even after the loan or credit facility has been
retired, and you may not withdraw your consent to our doing so. We do this to help maintain
the accuracy, completeness and integrity of the credit reporting system.
Privacy And Your Social Insurance Number (SIN)
Your SIN is required for products which earn investment income in order to comply with
the Canada Revenue Agency's income reporting requirements. Providing your SIN for credit
products is optional. If you provide your SIN, we also use it to keep your information separate
from that of other customers with a similar name, including information we obtain with your
consent through the credit approval process.
The 10 Principles
There are 10 principles that govern our privacy code.
Maintaining the security and confidentiality of your personal information is the
responsibility of every employee at Home Trust and every supplier that we work
with. All employees are required to sign a confidentiality agreement, which
prohibits them from disclosing or otherwise using your information without your
consent. This applies even after they no longer work for Home Trust Company.
In addition, employees and our suppliers are informed about, and must comply
with, the policies and procedures we have in place surrounding the collection,
use and storage of your information.
Why We Collect Your Information
We collect your personal information in order to identify you as our customer
and to provide you with products and services. Your information helps us to
determine your needs, what products and services would suit you and your eligibility,
as well as to provide you with information on other products and services
(provided by us or by our affiliates) that you might be interested in. This
could involve direct marketing – telephone, mail, electronic mail – or other means.
We also collect your information to comply with laws and regulations and to maintain
both your interests and our own.
We will make a reasonable effort to make sure customers understand why they are
providing us with personal information and what we can or will do with that
information. You can express your consent to us orally (such as over the telephone),
in writing (on an application) or electronically (via the internet).
We can collect, use and disclose your personal information without your consent in
limited cases for legal, security or processing purposes.
You can have your name deleted from our direct marketing and shared information lists
if you do not wish to receive our direct marketing service or not have your personal
information shared with Home Capital Group Inc.
You can refuse to provide us with personal information – or withdraw your consent
if you have already provided us with information – provided the consent does not
relate to a credit product. However you must give us reasonable notice of the
withdrawal of your consent and provide us with your request in writing. We require at
least sixty days notice. This withdrawal may affect our ability to provide you with
We can collect, use or disclose personal information without your knowledge and consent
in a limited number of instances, in order to:
- Detect and/or prevent criminal activity
- Collect overdue accounts
- Comply with legal requirements
- Carry out routine banking functions within our organization like data processing
or the printing of credit cards
Limits On Collecting Information
We collect your personal information directly from you for the purposes listed above. We
may also collect information from external sources such as credit bureaus, employers and
other lenders. We ask for your consent for this external collection and for the ongoing
reporting of your information to credit bureaus in order to maintain the integrity of the
credit-granting system and the accuracy and completeness of information held by credit bureaus.
How We Use, Disclose And Store Your Information
Customer files, or their electronic equivalents, are located at our Ontario office. We will use or disclose your personal information only for the reasons it was collected – as mentioned above in this code. Disclosure involves providing specific information about you from our records to a third party. When you apply for credit from the Company you are expressing your consent to the terms outlined on the application and the disclosure document outlining the uses of your information. If a new purpose is developed in the future we will notify you and request your consent to use your information for this new purpose.
For account servicing purposes, we may provide your personal information, in limited form and only as necessary, to our service providers without your consent. Those service providers are required to safeguard the information in a manner that meets the standards of our privacy and security policies. In some cases, our service providers may be located in a foreign jurisdiction and may disclose information in response to lawful requests from governments, courts, regulators or law enforcement in that country.
We will keep personal information as long as necessary for the identified purposes, even if you cease to be a customer.
Keeping Your Information Accurate
Home Trust Company strives to maintain the accuracy, completeness and relevance of your
personal information. It is your responsibility to notify us if there is any change to your
information so that we may update your files.
You may challenge the accuracy and completeness of your personal information and we will
make any necessary amendments that we feel are appropriate. If the information has
been provided to third parties with your consent, we will convey any corrected
information to them as necessary.
You have the right to access and rectify (when possible) the information held by a
personal information agent who prepared credit reports or issued recommendations
as to your solvency. If you wish to access or rectify such information, you may
communicate with our Privacy Officer who will give you specific indications to this effect.
Keeping Your Information Secure
We ensure the physical, organizational and electronic security of your personal information.
For that reason we contract with key suppliers that have a proven track record. For greater
certainty, we conduct periodic reviews of all our key suppliers to ensure their compliance.
Physical access to areas where information is collected, stored or processed is restricted
to authorized employees and agents only. Also, controls exist over computer systems
and data processing procedures that are reviewed on an ongoing basis to ensure compliance
with our Privacy Code.
We destroy, erase or make anonymous any personal information that is no longer
required to meet legal requirements or serve our stated purposes.
We make information about our policies and procedures available to customers. This
information is made available in a manner that uses simple language and is easy to
understand. Through our documentation you will be able to find out:
For any inquiries regarding our policies and procedures, please contact the
Home Trust Company Privacy Officer at the address listed in the contacts section below.
- The title and office address of the person at Home Trust Company who is responsible
for responding to your requests about the privacy of your information
- How to access information in our control
- What type of information is in our control, and what it is used for
Your Access To Your Information
When you request it, we will tell you what personal information we have, what it is being used for, from whom it was collected and to whom it has been disclosed. This is your right. We will provide the personal information in a timely manner, and for a reasonable cost. We will also provide you with access, upon request, to your own personal information, except in certain situations. We will explain the reason for this lack of access when you make your request.
We will not provide certain information if it:
We will not record in your individual files when personal information was disclosed
to third parties for routine purposes, like:
- Contains references to other persons
- Is subject to solicitor-client or litigation privilege
- Contains our own "proprietary information." For example, we may use a
scoring formula, form an assessment of risk, or make a collection recommendation
that is confidential to us
- Cannot be disclosed for legal reasons
- Is used for the detection and prevention of criminal activity and dealings
in proceeds of crime
If we deny your request for access to personal information, we will tell you why.
You may then challenge our decision. See Principle 10.
- Reporting to Revenue Canada (T5 and other reports)
- Regular updating of credit information to credit bureaus
- Indicating to third parties when cheques are returned for NSF (not sufficient funds)
You may cause information which is contained in your file which is inaccurate, incomplete or equivocal to be
rectified. You may also cause obsolete information or information not justified by the purpose of the file to
be deleted, or deposit your written comments in your file. If you wish to rectify certain information, you may
submit a written request to our Privacy Officer.
You may also challenge the reasonableness of the cost of providing personal information.
Dealing With Your Concerns And Questions
Home Trust Company has policies and procedures to receive, investigate and respond to
customers’ complaints and questions. We will deal with your questions and concerns as
quickly and as comprehensively as possible. All inquiries should be sent to the
Home Trust Company Privacy Officer at the address supplied in the contact section below.
The security and confidentiality of your personal information is a high priority for Home Trust Company. We hope that this Privacy Code is informative and useful to you. If you have any concerns regarding this Privacy Code or have any further questions, you may bring them to our attention as follows:
Chief Privacy Officer
145 King St. W., Suite 2300
Toronto, Ontario M5H 1J8
Telephone: 1-877-903-2133 ext. 5075 (or in Toronto 416-775-5075)
If Home Trust Company is unable to answer your questions or satisfy your concerns regarding this Privacy Code, you may refer to our Customer Complaint Procedures (also available in branches) for further guidance.
View Complaint Procedures